So somehow my mom is famous for screwing up her computer in the strangest ways...she never has any idea how things happen but they do...
She has done it again and I cant figure it out to save my life
when you turn on her machine it starts up fine but you get a message that windows has found a spyware virus and has updated the most recent virus scan software...
proscan (or something like that) starts, comes up and freezes then you get the windows error message that a serios error has occurred and they have created a log of the error...you can send now or cancel...
thing is the entire machine is frozen, i cant close out proscan which I ahve never heard of, I cant cancel the windows message--NOTHING---I have an arrow and the hour glass and it stays forever..I control alt deleted multiple times, it gives me an error message that the task menu is open to the administrator. I cant get into the start menu or the control panel to see what in the world is on her machine.
Her desk top comes up as needing to be activated but you cant get to it and i can see the system specs on the white desktop with all her icons...there are about 50 new ones for ****, poker, scan software and all these other things--but the entire system is frozen
I can only power off by the switch in the back of the box or holding the power button down for about 10 seconds...when i power up it scans all drives because it found in error on one but it wont tell me which one.
Any ideas guys???