GryffinSong
January 15th, 2011, 02:42 PM
Hi everyone,
I'm brand new here, having found you while winding my way through the labyrinths of Adobe's site to no avail.
I'm an artist who uses Photoshop almost every day and I'm desperate.
I'm running Photoshop CS2 and have been for ages with no problems. When I try to bring it up now it stops loading with an error message:
Unable to continue because of a hardware or system error. Sorry, but this error is unrecoverable.
The last thing I see before the error message pops up is:
reading tool preferences...
I'm currently running Microsoft Vista.
I've tried re-installing Photoshop to no avail.
I've tried to get help from Adobe to no avail. I was on hold today for 25 minutes (I think support doesn't work weekends) and have browsed through their support reports. I've found people with the same error, on various versions, but the ones I found failed after the "loading fonts" message. Their workaround was to delete the TrueType fonts, apparently because one of them was corrupted.
I started doing that, and then realized that mine failed later on in the process of loading.
Has anyone any clues what I can do to fix this?
I'm stumped, and am VERY frustrated. I have projects that require Photoshop. :h:
Thanks to anyone who can point me to a solution!!!
I'm brand new here, having found you while winding my way through the labyrinths of Adobe's site to no avail.
I'm an artist who uses Photoshop almost every day and I'm desperate.
I'm running Photoshop CS2 and have been for ages with no problems. When I try to bring it up now it stops loading with an error message:
Unable to continue because of a hardware or system error. Sorry, but this error is unrecoverable.
The last thing I see before the error message pops up is:
reading tool preferences...
I'm currently running Microsoft Vista.
I've tried re-installing Photoshop to no avail.
I've tried to get help from Adobe to no avail. I was on hold today for 25 minutes (I think support doesn't work weekends) and have browsed through their support reports. I've found people with the same error, on various versions, but the ones I found failed after the "loading fonts" message. Their workaround was to delete the TrueType fonts, apparently because one of them was corrupted.
I started doing that, and then realized that mine failed later on in the process of loading.
Has anyone any clues what I can do to fix this?
I'm stumped, and am VERY frustrated. I have projects that require Photoshop. :h:
Thanks to anyone who can point me to a solution!!!