iTunes installation problems. Woohoo. ¬_¬

[Xarrel]

I've downloaded the iTunes 7 install file from www.apple.com/uk (http://www.apple.com/uk) and when I try to run it I get this: [see attached picture]

Any ideas what the problem is?

Kthnxbai.:d:

EDIT: I'm on Windows XP, my window style is just set to classic because I don't have much RAM.

[Krilnon]

It might be a good idea to try your luck on Apple Discussions as well. A quick Google turned up these results:

http://discussions.apple.com/thread.jspa?messageID=5821451
http://discussions.apple.com/thread.jspa?messageID=5811116

Of course, it looks like the users in those threads haven't had much more luck than you've had so far, but you'll probably run into a higher concentration of helpful iTunes users on the official Apple site. :2c:

[Xarrel]

It might be a good idea to try your luck on Apple Discussions as well. A quick Google turned up these results:

http://discussions.apple.com/thread.jspa?messageID=5821451
http://discussions.apple.com/thread.jspa?messageID=5811116

Of course, it looks like the users in those threads haven't had much more luck than you've had so far, but you'll probably run into a higher concentration of helpful iTunes users on the official Apple site. :2c:

Oh... yeah... I knew that. :pa:

EDIT - OK found some advice on the apple threads but could use some additional tech-related help. I'm not very tech-savvy, and don't know anything about registry files.

This is the main solution the apple people found...


1) Click the Windows Start button.

2) Select "Run". (A drop down entry box will appear.)

3) Type "regedit" (DISCLAIMER: Proceed at your own risk. Editing the registry can be dangerous and cause even more problems to your operating system if you don't know what your doing, like me. That being said this solution still seemed fairly low risk to me, I took a chance and it worked beautifully.

4) You will now see the "Registry Editor" window pop open with a directory of folders. In the menu along the top click: Edit\Find...

5) In the "Find What" box enter the name of the drive that was giving you the error message. In my case it was "F:\" but it could be different on yours. (Example: "G:\" or "L:\", whatever the letter is of your "Invalid Drive" message.

6) Click the "Find Next" button.

7) Results will appear in the window to the right if there are any hits.

8) Read each result carefully and decide if it seems like it should be there. If it's obviously obsolete or does not belong then select it and delete it.

a) In my case I found about a half dozen items. Two of them were outdated folder directories that no longer existed (I had changed the path name a long time ago), while the remaining hits were all "WDSynch" items (Western Digital external hard drive application. "Passport" or some nonsense.)

NOTE: I am very suspicious of external hard drives as one of the culprits of the iTunes installation problem (Invalid Drive *:\, particularly Western Digital's "WDSynch" application. Almost every post I've read the person mentioned something about their external hard drive so I'd consider that possibility first.

I had tried using this bloated, non-user friendly "WDSynch" and "Passport" application when I first bought my WD external hard drive and discovered that I hated it. Don't get me wrong, the drive itself is great but just avoid the synch app nonsense unless you want deal with constant stress and headaches (Yes, it's a very jaded and biased view so take it or leave it).

After discarding the unfriendly-ware I wound up reformatting the drive anyway from FAT32 to NTFS and I now just use a simple drag-and-drop system for file transfers and copying. (You can leave it at FAT32 if you want, I just didn't like the partition restrictions.)

9) Do multiple searches to make sure you find every last little bugger (F3 will find the next one) so on and so forth until all evidence of that drive letter is gone.

10 Exit the Registry Edit.

11) Reboot your machine.

12) Try running the iTunes install again and it should work!

someone responded with this...


You solved the problem by sending me to the registry. I found an F drive file that needed to be deleted. After that, iTunes (7.5) installed without any problem.

Good show. Thanks.

I've read this and then followed the instructions up to step 7. Now I'm confronted with three registry files...


(Name - Type - Data)

(Default) - REG_SZ - (value not set)
LastUsedSource - REG_EXPAND_SZ - n;1;F:\
PackageName - REG_SZ - UPHClean-Setup.msi

How do I know if any of these files needs to be deleted?
Should I delete any?

[Xarrel]

Anyone know?